Upon termination or expiration of the applicable services, and subject to legal, regulatory, operational, and backup retention requirements, AB Business Support Services shall, upon written request of the Client:
- Return Client-provided data and materials in a commercially reasonable format; and/or
- Securely delete or destroy Client data remaining in its active systems and records.
Unless otherwise required by law or agreed in writing:
- Requests for return or deletion of data must be made within thirty (30) days from termination of services;
- AB Business Support Services may retain archival, backup, legal compliance, billing, audit, disputeresolution, and security-related records as reasonably necessary; and
- Any retained information shall remain subject to confidentiality and security obligations.
Where deletion is requested, AB Business Support Services shall use commercially reasonable measures to permanently erase or anonymize applicable data from active environments; provided, however, that residual copies stored in automated backups, disaster recovery systems, logs, or archival systems may persist temporarily until overwritten in the ordinary course of business.
AB Business Support Services may charge reasonable administrative fees for extensive data extraction, conversion, retrieval, or custom return requests
9. DATA SECURITY
We implement commercially reasonable administrative, technical, and organizational safeguards, including:
- Restricted access controls
- Confidentiality agreements
- Secure cloud storage
- Password protection protocols
- Employee training
- Monitoring and security procedures
Despite reasonable efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
A. DATA INCIDENTS AND SECURITY BREACHES
In the event AB Business Support Services becomes aware of a confirmed unauthorized access, disclosure, loss, or compromise of personal information under its control that is reasonably likely to materially affect a Client or data subject, AB Business Support Services shall take commercially reasonable steps to:
- Investigate and contain the incident;
- Mitigate reasonably foreseeable harm;
- Comply with applicable legal notification obligations; and
- Notify affected Clients within a commercially reasonable period where required by law or contract.
Nothing in this Policy shall be construed as an admission of liability or fault arising from any security incident.
10. CLIENT RESPONSIBILITIES
Clients remain responsible for ensuring that any personal data shared with AB Business Support Services has been lawfully obtained and may legally be transferred for processing.
Clients are likewise responsible for compliance with applicable data protection laws within their own jurisdictions.
Where AB Business Support Services processes information on behalf of a Client, the Client remains the primary controller or owner of such information unless otherwise agreed in writing.
11. USER RIGHTS
Subject to applicable laws, individuals may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion of data
- Object to certain processing activities
- Withdraw consent
- Request data portability
- File a complaint with applicable regulatory authorities
Requests may be submitted through our official contact channels.
12. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies for:
- Website functionality
- Analytics
- Performance monitoring
- User experience improvement
Users may disable cookies through browser settings, although certain website features may be affected.
13. THIRD-PARTY LINKS
Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third-party services.
Users are encouraged to review the privacy policies of those third parties independently.
14. CHILDREN’S PRIVACY
Our services are intended for business and professional use and are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.
15. CONFIDENTIALITY
All employees, contractors, and authorized representatives handling client information are expected to maintain strict confidentiality obligations.
Confidential business information shall:
- Only be accessed for authorized operational purposes;
- Be disclosed only to authorized persons with a legitimate need to know;
- Be protected using commercially reasonable safeguards; and
- Continue to remain protected even after termination of employment, engagement, or services.
Unauthorized use, disclosure, copying, retention, or distribution of confidential information is strictly prohibited
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, AB Business Support Services shall not be liable for:
- Unauthorized access caused by third-party attacks
- Security breaches outside reasonable control
- Indirect or consequential damages
- Loss of profits, revenue, or business opportunities arising from data incidents
17. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time.
Updated versions shall become effective upon posting on our website or upon official communication to clients and users.
Continued use of our services constitutes acceptance of the revised policy.
18. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Pasig City, Philippines.
