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We’re a Philippines-based business support company in Ortigas Center, Pasig City. Our teams provide finance and accounting, business operations, and customer support to clients in Australia, the United States, and EMEA.
Current openings
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Account Manager, Finance & Accounting
- Ortigas Center, Pasig City
- Hybrid, majority work from home
- Full-time
5+ years in finance operations; 2+ years in leadership
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About the role
AB Business Support Services is looking for an Account Manager to lead our Finance and Accounting operations. You will oversee Accounts Receivable, Accounts Payable, Refunds, Reconciliations, and Travel and Expense processes. You will be responsible for client delivery, team performance, service quality, SLA and KPI achievement, risk management, and continuous process improvement through automation and AI. This full-time hybrid role is based in Ortigas, with most work done from home.
Key responsibilities
- Oversee day-to-day Finance and Accounting operations and ensure accurate, timely service delivery.
- Serve as the primary client contact for performance reviews, reporting, concerns, and escalations.
- Lead, coach, and develop Team Leaders and their teams.
- Monitor SLAs, KPIs, productivity, quality, backlogs, aging items, and operational risks.
- Analyze and redesign workflows to reduce errors, redundancies, and turnaround time.
- Identify and implement practical automation and AI solutions that improve efficiency and accuracy.
- Maintain SOPs, process documentation, internal controls, and training materials.
- Ensure compliance with client policies, financial controls, data-privacy, and data-security requirements.
What we are looking for
- At least five years of experience in Finance and Accounting operations, preferably in a BPO or shared-services environment.
- At least two years of experience in people leadership, operations management, or account management.
- Strong working knowledge of Accounts Receivable, Accounts Payable, Refunds, Reconciliations, and related finance processes.
- Experience managing teams and working directly with international clients.
- Strong understanding of SLAs, KPIs, productivity, quality, and operational-performance management.
- Demonstrated experience in process improvement, workflow optimization, or automation.
- Familiarity with AI tools such as ChatGPT or Claude and their practical business applications.
- Excellent analytical, problem-solving, organizational, and English communication skills.
- Detail-oriented, risk-aware, adaptable, and comfortable in a fast-moving environment.
This opens a new Gmail message. Using a different email service? Send your CV to admin@ab-businesssupport.com with the subject “Application – Account Manager, Finance & Accounting”.
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FP&A Manager
- Philippines
- Full-time
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About the role
You will own financial planning and analysis for the client accounts assigned to you. That means building the budget, running the forecast, explaining the variances, and giving the client a clear read on where their numbers are heading. This is a senior seat with direct client exposure and one or two analysts reporting to you as the accounts grow.
Key responsibilities
- Build and maintain annual budgets, rolling forecasts, and cash flow projections
- Run monthly variance analysis and explain the drivers in plain language, not just the numbers
- Prepare management reporting packs and present them to client stakeholders
- Build and improve financial models for pricing, headcount, and scenario planning
- Partner with the accounting team to make sure the month-end close feeds clean data into reporting
- Spot the risks and opportunities in the numbers early and flag them before they become problems
- Coach junior analysts on modelling standards and review their work
What we are looking for
- At least 5 years in FP&A, financial analysis, or a comparable finance role, with 1 to 2 years leading or mentoring others
- Bachelor’s degree in Accountancy, Finance, Economics, or a related field. CPA, CMA, or an MBA is a plus, not a requirement
- Advanced Excel or Google Sheets. You are comfortable building a model from a blank sheet
- Hands-on experience with an accounting or ERP system such as QuickBooks, Xero, NetSuite, or SAP
- Strong written and spoken English. You will be presenting to client leadership
- Experience supporting international clients is an advantage
Nice to have
- Power BI, Looker Studio, or Tableau for reporting
- Experience in a shared services or offshore support environment
- Comfort using AI tools to speed up analysis and reporting
This opens a new Gmail message. Using a different email service? Send your CV to admin@ab-businesssupport.com with the subject “Application – FP&A Manager”.
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Refund Specialist
- Philippines
- Full-time
Refunds experience required
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About the role
You will handle the full refund cycle for our client accounts: reviewing requests, checking them against policy, processing the refund, and closing the loop with the customer. You sit with the Finance AR Team, so the work also covers account cleanups and reconciliation such as Settlements, Matching, Credit Memos and Sales Invoice, and raising a flag where unusual data is noticed.
Key responsibilities
- Review refund and cancellation requests against client policy and approve, decline, or escalate them
- Process refunds accurately in the client’s payment and billing platforms
- Process and post invoices, Sales Invoice, credit notes and payments in a timely and accurate manner
- Respond to customers in writing with clear, professional explanations of the outcome
- Investigate and respond to chargebacks and payment disputes, gathering the supporting evidence
- Complete accurate Accounts Reconciliations and keep refund records audit-ready
- Work on Jira tickets on a daily basis to meet internal service level agreements
- Track refund reasons and volumes, and report recurring patterns to the client and to your team lead
- Raise and resolve issues in a timely manner
- Perform other related duties as assigned by the AR Leads and Managers
What we are looking for
- Hands-on experience processing refunds. This one is essential. In your application, tell us which systems you processed refunds in and the monthly volume you handled
- At least 2 years in refunds, billing, accounts receivable, payment disputes, or a similar back-office finance role
- Proficient in Microsoft Office applications, especially Excel
- Strong analytical and organisational skills
- Excellent attention to detail. You catch the mismatched amount before anyone else does
- Good interpersonal and communication skills, with clear, calm written English for customer-facing replies
- Bachelor’s degree in any field. A business, finance, or accounting background is an advantage
- Willing to work on a shift aligned to the client’s time zone
Nice to have
- Experience with Stripe, PayPal, Shopify, Braintree, or similar payment platforms
- Exposure to e-commerce or subscription billing
- Experience with Jira or a similar ticketing system
- Experience with a helpdesk tool such as Zendesk, Freshdesk, or Gorgias
This opens a new Gmail message. Using a different email service? Send your CV to admin@ab-businesssupport.com with the subject “Application – Refund Specialist”.
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Business Development Manager
- Ortigas Center, Pasig City
- Hybrid, 1–2 days on site
- Australian business hours (day shift)
- Full-time
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About the role
We are looking for a Business Development Manager to build and own client acquisition at AB Business Support Services: designing a predictable, repeatable framework for winning new business, closing strategic deals personally, and guiding a small sales and marketing team doing the same. The immediate focus is growth in the Australian market, with opportunities to expand into US and EMEA time zones as target segments evolve. This is a hands-on player-coach role built for someone who wants real ownership of a growing pipeline, not a hands-off oversight seat.
Key responsibilities
- Design and continuously refine a predictable client acquisition framework: target accounts, channel mix, and the funnel from first contact through closed deal
- Spearhead growth in the Australian market, personally running discovery calls, building proposals, and closing deals for strategic accounts
- Coach and guide the sales and marketing team executing the framework day to day
- Direct marketing priorities and messaging based on real-time conversion data
- Report directly to the CEO, with proposals and pricing reviewed collaboratively
- Adapt acquisition playbooks as target regions or service lines evolve
What we are looking for
- 3+ years of full-cycle B2B sales experience in BPO, professional services, or B2B SaaS
- A proven track record of closing B2B deals independently
- Experience managing, coaching, or leading sales professionals or direct reports
- Comfortable working primarily during Australian business hours, with flexibility if the strategy expands into US or EMEA markets
- Ability to direct marketing priorities and analyse conversion metrics
- A strategic mindset capable of building acquisition frameworks from scratch
- Clear, confident communication, with a natural ability to coach as well as close
Working arrangement
Hybrid, based in Ortigas Center, Pasig City, with one to two days on site per week. Full-time on Australian business hours (day shift).
This opens a new Gmail message. Using a different email service? Send your CV to admin@ab-businesssupport.com with the subject “Application – Business Development Manager”.
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Order Management Administrator
- Flexible schedule
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About the role
You will keep our client’s order flow running day to day, acting as the bridge between the client, their logistics partner and the customer support team. The work is a mix of chasing escalations to resolution, daily invoicing, processing cancellations, and cleaning up orders that get stuck.
Key responsibilities
- Act as the client’s representative in coordinating with the logistics partner and customer support agents, handling escalations raised by chat or email and bridging communication between both sides
- Monitor aging and urgent tickets daily and follow up with the logistics partner to ensure timely resolution
- Generate invoices for all local orders placed within the day and send them to the logistics partner for printing
- Process order cancellation requests
- Resolve stuck orders through cancellation or completion during the bi-monthly order clean-up
- Provide backup support when the main order management support for other regions is unavailable
- Perform other related duties as assigned by the Order Manager
What we are looking for
- Previous experience in e-commerce, customer support, and/or order fulfilment is preferred
- Any bachelor’s degree
- Proficient in the Microsoft Office suite, especially Excel
- Excellent communication and organisational skills
- Good analysis skills and great attention to detail
- Able to work independently and in a fast-paced environment
- Comfortable working a flexible schedule
- English and Filipino
This opens a new Gmail message. Using a different email service? Send your CV to admin@ab-businesssupport.com with the subject “Application – Order Management Administrator”.
Don’t see a suitable role?
Send your CV to admin@ab-businesssupport.com with the subject “Application – [Role Title]”.
AB Business Support Services is an equal opportunity employer.
