Build a career with AB Business Support Services
We are a Philippines-based business support partner for growing companies worldwide. Join a team where your work is visible, your ideas count, and your career keeps moving.
Applying by email? Send your CV to admin@ab-businesssupport.com Open in Gmail
Real work, real ownership
We hire people who want more than a seat and a script. Here is what that looks like day to day.
Work that matters
You work directly with the client teams you support, not three layers away from them. Your output is seen and used.
Room to grow
We promote from within and fund the training that gets you there. Several of our leads started in entry-level seats.
Modern tools
We build and use AI-assisted workflows so our people spend their time on judgment calls, not repetitive admin.
A team that answers
Small enough that leadership knows your name. Questions get answered the same day, not escalated into a queue.
Current openings
Click a role to see the full description and apply.
FP&A Manager
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FP&A Manager
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About the role
You will own financial planning and analysis for the client accounts assigned to you. That means building the budget, running the forecast, explaining the variances, and giving the client a clear read on where their numbers are heading. This is a senior seat with direct client exposure and one or two analysts reporting to you as the accounts grow.
What you will do
- Build and maintain annual budgets, rolling forecasts, and cash flow projections
- Run monthly variance analysis and explain the drivers in plain language, not just the numbers
- Prepare management reporting packs and present them to client stakeholders
- Build and improve financial models for pricing, headcount, and scenario planning
- Partner with the accounting team to make sure the month-end close feeds clean data into reporting
- Spot the risks and opportunities in the numbers early and flag them before they become problems
- Coach junior analysts on modelling standards and review their work
What we are looking for
- At least 5 years in FP&A, financial analysis, or a comparable finance role, with 1 to 2 years leading or mentoring others
- Bachelor’s degree in Accountancy, Finance, Economics, or a related field. CPA, CMA, or an MBA is a plus, not a requirement
- Advanced Excel or Google Sheets. You are comfortable building a model from a blank sheet
- Hands-on experience with an accounting or ERP system such as QuickBooks, Xero, NetSuite, or SAP
- Strong written and spoken English. You will be presenting to client leadership
- Experience supporting international clients is an advantage
Nice to have
- Power BI, Looker Studio, or Tableau for reporting
- Experience in a shared services or offshore support environment
- Comfort using AI tools to speed up analysis and reporting
Apply for this role
How to apply
Email your CV to admin@ab-businesssupport.com
Use the subject line Application - FP&A Manager
In your email, include: Years of FP&A experience, Accounting or ERP systems you have used, expected salary and earliest start date.
Refund Specialist
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Refund Specialist
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About the role
You will handle the full refund cycle for our client accounts: reviewing requests, checking them against policy, processing the refund, and closing the loop with the customer. You sit with the Finance AR Team, so the work also covers account cleanups and reconciliation such as Settlements, Matching, Credit Memos and Sales Invoice, and raising a flag where unusual data is noticed. Refunds sit where finance meets customer experience, so accuracy matters as much as tone.
Key responsibilities
- Review refund and cancellation requests against client policy and approve, decline, or escalate them
- Process refunds accurately in the client’s payment and billing platforms
- Process and post invoices, Sales Invoice, credit notes and payments in a timely and accurate manner
- Respond to customers in writing with clear, professional explanations of the outcome
- Investigate and respond to chargebacks and payment disputes, gathering the supporting evidence
- Complete accurate Accounts Reconciliations and keep refund records audit-ready
- Work on Jira tickets on a daily basis to meet internal service level agreements
- Track refund reasons and volumes, and report recurring patterns to the client and to your team lead
- Raise and resolve issues in a timely manner
- Perform other related duties as assigned by the AR Leads and Managers
What we are looking for
- Hands-on experience processing refunds. This one is essential. In your application, tell us which systems you processed refunds in and the monthly volume you handled
- At least 2 years in refunds, billing, accounts receivable, payment disputes, or a similar back-office finance role
- Proficient in Microsoft Office applications, especially Excel
- Strong analytical and organizational skills
- Excellent attention to detail. You catch the mismatched amount before anyone else does
- Good interpersonal and communication skills, with clear, calm written English for customer-facing replies
- Bachelor’s degree in any field. A business, finance, or accounting background is an advantage
- Willing to work on a shift aligned to the client’s time zone
Nice to have
- Experience with Stripe, PayPal, Shopify, Braintree, or similar payment platforms
- Exposure to e-commerce or subscription billing
- Experience with Jira or a similar ticketing system
- Experience with a helpdesk tool such as Zendesk, Freshdesk, or Gorgias
Apply for this role
How to apply
Email your CV to admin@ab-businesssupport.com
Use the subject line Application - Refund Specialist
In your email, include: Refunds experience (systems used and monthly volume), Years in AR or finance, expected salary and earliest start date.
Nothing here that fits?
We hire year-round across finance and accounting, customer support, revenue operations, and business and back-office support. Send your CV and we will keep you in mind when a matching seat opens.
Or email it directly to admin@ab-businesssupport.com
Our hiring process
Four steps, no guessing games. We tell you where you stand at every stage.
Application review
Send your CV. We review every application and reply either way, usually within five working days.
Initial screening
A short call to walk through your experience, what you are looking for, and how you like to work.
Assessment and interview
A role-relevant assessment plus an interview with the hiring manager. You will meet the people you would work with.
Offer and onboarding
References, offer, and a structured onboarding so your first week is productive rather than confusing.
We are an equal opportunity employer. We hire on capability and fit, and we welcome applicants from every background.
Ready to apply?
Send your CV to our hiring team and tell us which role you are after. We read everything that comes in.
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